Joya11 Privacy Policy — How Your Information Is Protected

1 What information we collect

Joya11 collects certain personal information to deliver its services. This data is used solely for account management, payment processing, and meeting legal obligations.

Types of information we collect:

2 How your information is used

Joya11 uses the data it collects solely for the specific purposes outlined below — nothing more.

• Account Management: Creating and maintaining your profile, and ensuring login security.
• Payment processing: Processing deposits and withdrawals and maintaining transaction records.
• Legal obligations: Compliance with licensing authority requirements and anti-money laundering regulations.
• Customer Service: Responding to your queries and complaints, and resolving any issues you may have.
• Security: Detecting and preventing fraud and unauthorized access.
• Service improvement: Running anonymous analytics to improve your experience.
• Promotional communications: Notifying you about bonuses and offers, with your consent.

You can opt out of marketing communications at any time by contacting our support team.

3 Who your information is shared with

Joya11 never sells your personal data. However, in certain limited circumstances, information may be shared with trusted third parties:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket — only the information necessary to complete transactions.
• Identity verification provider: Licensed verification providers for completing the KYC process.
• Legal authorities: When required to comply with a court order or government directive.
• Licensing authority: Data shared with regulators as required under the terms of our operating license.

All third parties we share data with are contractually bound to uphold the same privacy standards. They may not use your data for any purpose beyond our instructions.

4 Cookies & tracking technologies

Joya11 uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device that help improve site functionality.

Types of cookies we use:

• Essential cookies: Maintaining login sessions and ensuring site security. Without these, the site cannot function properly.
• Functional Cookies: Remembering your language preference, odds format, and similar settings.
• Analytics cookies: Helps us understand which parts of the site are used most — collects data anonymously.

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

5 Data Retention Period

Joya11 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account information: For the duration of active account use and up to 5 years after closure (as required by law).
• Transaction records: Up to 7 years in accordance with financial regulations.
• KYC Documents: Up to 5 years after account closure — in accordance with anti-money laundering laws.
• Customer Support Contact: Up to 2 years after an issue is resolved.
• Analytics data: Up to 2 years in anonymized form.

Once the retention period ends, data is securely deleted or anonymized.

6 Your rights & controls

As a joya11 user, you have important rights over your personal data — and we respect those rights in full.

• Right of access: You can request a copy of all the personal information we hold about you.
• Right to rectification: You can request corrections to any inaccurate information we hold about you.
• Right to erasure: You can request deletion of any data that is not subject to legal retention requirements.
• Right to portability: You can request a copy of your data in a machine-readable format.
• Right to object to processing: You have the right to object to the processing of your data for specific purposes.
• Marketing Opt-Out: You can unsubscribe from promotional emails and SMS at any time.

To exercise these rights support@joya11.ws- or reach us via live chat. We aim to respond within 30 business days.

7 Children's Privacy Protection

Joya11 is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

Age verification is mandatory at registration. If we become aware that a minor has created an account, it will be immediately closed and all associated data deleted.

8 International data transfers

Joya11 is an international platform. In some cases, your data may be processed on servers located in other countries. Wherever your data is transferred, we ensure the same level of privacy protection applies.

For international transfers, we follow these security measures:

• All transfers are end-to-end encrypted.
• All recipient parties are contractually bound to uphold our privacy standards.
• Only the minimum necessary data is transferred.

9 Security measures

Joya11 uses industry-leading security measures to protect your data. Our technical and administrative safeguards include:

• 256-bit SSL/TLS Encryption — Applied to all data transmissions.
• Two-Factor Authentication (2FA) — An extra layer of security for your account login.
• Firewall & intrusion detection — Suspicious activity is detected in real time.
• Regular Security Audits — Managed by third-party specialists.
• Staff training — Regular staff training and awareness programs on data protection.
• Access control — Only authorized personnel can access sensitive information.

In the event of a data breach, we will notify all affected users within 72 hours and take the necessary action.

10 Policy changes & updates

Joya11 may update this Privacy Policy when necessary. We will notify you of any significant changes via email or a notice on the site.

Continued use of the site after any changes have been made will be considered acceptance of the updated policy. We recommend checking this page regularly.

This policy was last updated on January 2026.